Excellent Employee: Veronika K. Blair
Nominee's Unit: Business Services
Criteria: Above & Beyond
Customer Service Example:
Veronika has developed a deep understanding of the Student Information System (SIS) and was willing to demonstrate this system with all its "Unique" Quirks to the RSO's. When asked if she would be willing to have a brown bag session in a few days, she did not hesitate but accepted it joyfully (even though this is not required from her). Her positive and cheerful attitude allows for a pleasant dialogue.
Excellent Employee: Stacey Owens
Nominee's Unit: ERSO
Criteria: Problem Solver
Customer Service Example:
great customer service
Excellent Employee: Thomas Parsons
Nominee's Unit: IEOR/Coleman Fung Institute for Engineering Leadership
Criteria: Demonstrates Commitmen
Customer Service Example:
Thomas saw my proposal through, despite changing assignments and a big existing workload. He tracked down every last detail and made sure we would be successful. Thanks Thomas! Lee
Excellent Employee: Veronika Blair
Nominee's Unit: ERSO
Criteria: Problem Solver
Customer Service Example:
Veronika was instrumental in ensuring graduate and undergraduate Departmental financial aid award were entered into the new Student Award System (SIS) by the Campus’ deadline. This was a significant achievement, given the problems experienced when the new SIS system launched in August 2016. At launch, the new SIS system had several (significant) system issues that prevented award entry, which was compounded by the lack of central campus support.
Veronika was persistent in seeking answers from the SIS team to get issues resolved. She submitted multiple tickets, attended drop-in sessions, escalated issues to supervisor/manager, shared information with her colleagues (on troubleshooting issues) etc. Her commitment to resolve issues was driven by her commitment and desire to ensure students were not impacted by these system issues. She ensured that all the student awards were entered and approved to meet the campus deadlines.
This effort goes unseen by the students, but I appreciated her hard work, determination, and resolve to work through issues out of her control.
Finally, Veronika is willing to share her experience with the system with other ERSO staff. In fact, she is organizing a training session with RAs to share her best practices and demo the system.
Excellent Employee: Alice P. Wong
Nominee's Unit: CSS Team 2 (ERSO)
Criteria: Above & Beyond
Customer Service Example:
My department needed a purchase order for a market research study to be put together in one week from the time that we received the final version of the quote and scope of work. Alice worked actively and positively with me on a daily basis, keeping me informed of the status, what details were needed, and developing multiple strategies in case we encountered delays. In the end, the PO was generated in less than 7 days from when we received that final quote, thanks in great part to the attention that Alice gave it. Throughout, her communication with me was excellent and her responsiveness (given the workload that must be on her desk!) was noteworthy. Our department is indebted to Alice and I wanted to be sure that her efforts
Excellent Employee: Natalie Chen
Nominee's Unit: ERSO
Criteria: Team Player
Customer Service Example:
Natalie always is a team player and goes above and beyond however, I have really appreciated all her help she has provided with reconciliation and match exceptions within the past month to allow me to focus on the transition to SIS to ensure students received their awards on time. These duties are not part of Natalie's typical daily/weekly tasks but she has taken these on without any hesitation which has been imperative during this system transition. I believe Natalie's hard work, positive attitude, dedication and willingness to help her colleagues with taking on additional work while still maintaining her own regular duties makes her an exceptional candidate for receiving a scoop salute.
Excellent Employee: Damon Hinson
Nominee's Unit: Research Administration
Criteria: Team Player
Customer Service Example:
Damon Hinson agreed to cover me during my vacation and took care of a last minute DARPA proposal which contained several sub awards.
His attention to detail and excellent customer service allowed for a smooth transition once I returned which resulted in a smooth submission process with very few edits needed once SPO reviewed it.
Names of People on the Team: Elise Mills, Leslie Goldstein, Yulia Golubovskaya, Derek Johnson, Farah Pranawahadi, Sarah Runyon, Anthony Stamos, Judy Tam
Team Unit: Research
Which Operating Principle did this team embody? We include and excel together
Describe what this team did that embodied the Berkeley Operating Principle selected above:
In May, Leslie led an internal team of RAs conducted testing and analysis using the newly launched PIP projection tool with a carefully outlined work plan and testing methodology to fully test the functionality of the projection tool; make recommendation to the RA Managers and RA community on how best to utilize the enhanced functionality in making projections for faculty research awards; Identify any pain points in the PIP functionality that prohibit the RAs from fully utilizing the tool in making projections. Work group members met every other week, despite of their own busy work schedules, diligently conducted testing and analysis following the prescribed methodology using PIP and BAIRS reporting tool. In late July the team presented their summary findings to the RA Managers and will present their finding/recommendation in the August RA Roundtable presentation. The team’s collective recommendation, as result of their hard work in PIP Capability Study and Analysis, contributed to the RA community in building knowledge base, sharing best practices and staff engagement truly exemplify the Berkeley Operating Principles: We include and excel, together; we focus on service; and we are accountable to each other.
Excellent Employee: Helena Gin
Nominee's Unit: Research
Criteria: Above & Beyond
Customer Service Example:
When we ran into a special circumstance in processing a gift fund for one of the PIs lately, Helena demonstrated the "out of the box" thinking and went above and beyond to help reserve funding for the PI. In doing so, she saved the PI nearly $6,000. This is unprecedented. In this entire time, she was persistent and patient. She never got discouraged by the lengthy and complex process but followed it through. I want to thank Helena for her extraordinary work she delivered.
Excellent Employee: Stacey Owen
Nominee's Unit: ERSO
Criteria: Above & Beyond
Customer Service Example:
great help
Nominee's Name: Therese George
Nominee's Unit: ERSO
Criteria: Above & Beyond
Customer Service Example:
Therese had two days to organize and implement a lunch for visiting dignitaries (including the President of Tsinghua University). Chinese colleagues of Prof. Chang-Hasnain recommended this be part of a ceremony presenting Tsinghua faculty appointment letters - to faculty associated with TBSI. Specifications of food and other aspects of the event were very detailed. The tight timeframe and rigorous details required a significant amount of her time to carry out. Therese not only arranged the luncheon details - but even herself provided flowers which she arranged for their event. This is an example of her attention to detail and high level of service commitment to her customers. Kudos to Therese!
Nominee's Name: Mark Bell
Nominee's Unit: ERSO
Criteria: Above & Beyond
Customer Service Example:
I would like to thank Mark Bell for going above and beyond in helping me and my staff. We ordered special chairs to be presented to our endowed chair faculty professors. Mark took special efforts to receive, store, and deliver these chairs to our event location. Extra efforts he took included him opening up all boxes so that we could check for any defects. After checking, he helped us to put all the inspected chairs back into boxes and store them for us until the special event day, today. He personally delivered the chairs we needed them for our special event, even though he and his staff were busy with other deliveries and responsibilities. He helped us with a big, bright smile and friendly attitude! I really appreciate him taking his busy time to make it easy for me and my staff. Thank you, Mark!
Nominee's Name: Glenn Chen
Nominee's Unit: ERSO (T & E)
Criteria: Above & Beyond
Customer Service Example:
Great help, very patient and walks me thru the needs of the problem to be able to sold. Very good to work with.
Nominee's Name: Glenn Chen
Nominee's Unit: ERSO Team 2 Travel/Entertainment
Criteria: Demonstrates Commitment
Customer Service Example:
I would like to nominate Glenn for his constant commitment to procedure. Glenn is always first to send approvals and keeps his Queue updated without Supervisor intervention. When dealing with "grey" areas, he communicates prior with his Supervisor to keep her in the loop, so as to maintain a good outlook for ERSO Team 2 . Having this Employee/Supervisor relationship is essential when committing to our ERSO Team atmosphere, which is sometimes challenged as our Team is located in 2 areas.
Team Unit: Human Resources
Operating Principle: Focus on Service
Description:
This spring Vicky, Jennifer and Lucia took on the extensive task of auditing and organizing all I-9 documents ERSO manages. This involved going through every one (there are thousands), auditing, updating a spreadsheet, and organizing them appropriately. It was a big job that took several months but all three of them completed their portions ahead of their deadline and did an excellent job that will benefit our entire team!
Nominee's Name: Lucia Greenfield
Nominee's Unit: ERSO/Team 2
Criteria: Above and Beyond
Customer Service Example:
Lucia Greenfield is a gem to work with. She is superbly responsive, helpful, and professional, with a great personal touch. As an example: Lucia recently helped me figure out a complex snafu that inadvertently was created by Team 9. One of our grad students' HCM termination was deleted by them, which activated a spring GSI that the student never held. The student was paid for one month for the GSIship, had to return a check, etc. etc.. At the end of the day, I would not have known what happened and what caused the mess, or how to fix it if it weren't for Lucia. It took several emails between us and the Graduate Division Appointments plus Team 9 to resolve the issue. Lucia's diligence and good humor got us through it!
Team Names: Mark Bell, Brenton Haslam, Will Carr
Team Unit: Shipping and Receiving
Operating Principle: Focus on Service
Customer Service Example:
The Shipping & Receiving team is always working hard and hustling to deliver everything as fast as they can. They have a hard job to deal with thousands of packages but they do a great job dealing with the volume, considering how small a staff they have to do such a big job.
Nominee's Name: Barbara Goto
Nominee's Unit: Administrative
Criteria: Above and Beyond
Customer Service Example:
Barbara will always welcome you with a smile and willingness to help. Throughout my time in EECS she helped me on multiple occasions - in things both big and small - and have always done so with speed and efficiency. She always goes out of her way to help, well above and beyond the requirements of her duty.
Nominee's Name: Roxana Infante
Nominee's Unit: ASPIRE
Criteria: Anticipates Customer Needs
Customer Service Example:
I'd like to nominate Roxana for taking the time to arrange a meeting to insure all Policy document/requirements were met, prior to an upcoming, large combined symposium/recognition meeting. Roxana took into consideration, the time frame CSS Team 2 would need to process, as well as the payment time to our vendor(s) for this event. Her proactive approach will assist greatly with the smooth payment process ahead.
Nominee's Name: Sara Rivera
Nominee's Unit: ERSO Payroll
Criteria: Demonstrates Commitment
Customer Service Example:
I'm nominating Sara because she discovered a pay error from May 2015 that no one caught that had the potential of creating a huge pay delay for the employee.
Through careful analysis and follow-up, collaborating with several people at different levels throughout the department, the missing pay issue was resolved. Thank you!
Nominee's Name: Mary Cuison
Nominee's Unit: Team 2
Criteria: Problem Solver
Customer Service Example:
Faced with a problem, Mary sees the big picture and is always able to deliver a diplomatic solution in a concise form.
Nominee's Name: Cathy Weaver
Nominee's Unit: Payroll
Criteria: Team Player
Customer Service Example:
I nominate Cathy Weaver for a Scoop Salute for her commitment to excellence as a team player. She is always ready to listen and lend a helping hand in understanding and executing payroll activities. She trained me on how to run special reports in BAIRS. No matter how busy she is, Cathy is always ready to help and support, she is really team player.
Nominee's Name: Krystle Bartholomew
Nominee's Unit: HR Operations
Criteria: Team Player
Customer Service Example:
Krystle has been a true resource while training in an HR Generalist role! Thanks to her Step-by-Step process that she created to simplify the information, I feel much more confident in working in this role! Krystle takes the time to assist whenever needed and she is extremely knowledgeable! She is a true team player and I want you to know how much you are appreciated!
THANK YOU!
Nominee's Name: Jennifer Stone
Nominee's Unit: Research
Criteria: Anticipates Customer Needs
Customer Service Example:
Jennifer Stone has provided the guidance and organization for the new ERSO website. Although Jennifer has plenty on her plate she has managed to keep the project on track. Its a difficult job managing the redo of a website. Many people and opinions involved. She was able to lead the team. Good work Jennifer.
Nominee's Name: Dan Matsuoka
Nominee's Unit: IT
Criteria: Problem Solver
Customer Service Example:
Dan has done a great job of transforming the ERSO website into its new form. He has solved many problems the old website presented. Thanks Dan.
Nominee's Name: Alice Wong
Nominee's Unit: ERSO Purchasing / CSS
Criteria: Above & Beyond
Customer Service Example:
I've been cleaning up a lot of past/overdue and open POs in BearBuy. Last week I sent a spreadsheet over to ERSO Purchasing with a list of POs that were still open and needed closing. As it was a HUGE list, I was not expecting this to be taken care of as quickly as it was. In less than a week, 3 business days to be exact, she closed 545 open POs ranging from 2012-2016!
There are not sufficient words to express how incredible Alice (and her team) are in handling requests expeditiously, especially when the request is cumbersome. Thank you so much for all your above and beyond work, Alice! You totally rock!
Nominee's Name: Veronika Blair
Nominee's Unit: BF&S
Criteria: Above & Beyond
Customer Service Example:
This nomination is very late, but still deserved. I was out of the office with a family emergency, Veronika obtained copies of invoices so she could reconcile my bluCard charges, she is a pleasure to work with, she is extremely helpful and always willing to go the extra mile and with a smile on her face. Veronika is a true asset to Team II.
Nominee's Name: Hasan Khalaf
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment
Customer Service Example:
I'm nominating Hasan because he is committed to learning and supporting the excellence of ERSO-Payroll. Hasan is eager to learn new skills for continuing professional growth. One new task was Dropped Fee Remission Journals. He was trained in this function and proved to be a quick learner. Hasan provides back up adding depth to the knowledge of the team. Recently, he was called upon to process several lengthy journals on the deadline day under significant time pressure because of an operational staff shortage. I appreciate his stepping up to complete the important task at a critical time. Thank you.
Nominee's Name: Sam Guiton
Nominee's Unit: Payroll
Criteria: Demonstrates Commitment
Customer Service Example:
I'm nominating Sam because she has proven a steadfast commitment over many years to the excellence of the ERSO-Payroll team. Sam is eager to learn new skills for professional growth. Recently, she learned the new function of processing Dropped Fee Remission Journals to provide back up to the current processor and add depth and breadth of knowledge to the team. Recently, Sam was called upon to process several lengthy journals on the deadline day under significant time pressure due to a staff shortage. I appreciate her stepping up to complete an important task at a crucial time with thoroughness and accuracy. Thank you.
Nominee's Name: Albert Marcelo
Nominee's Unit: HR
Criteria: Anticipates Customer Needs
Customer Service Example:
I'm nominating Albert Marcelo for his commitment to excellence and anticipating the needs of a client.
Alberto went above and beyond by anticipating the client's needs and completing the summer salary request form to make it as simple as possible for the Requester to submit the request, and for ERSO ti process it. He completed almost every aspect of the request so the client only need to provide approval without having to do the paperwork ( since it was already done).
Alberto handled the situation with a calm, professional and respectful attitude.
Nominee's Name: Sandra Guiton
Nominee's Unit: Payroll
Criteria: Team Player
Customer Service Example:
I'm currently providing training to Payroll Coordinators to process dropped fee remission journals. I'm nominating Sam because she made the extra effort, for the benefit of the entire team, to print procedural screen shots of the training during her own training on the subject. Sam demonstrated forethought and a commitment to simply and clarify. She made the screen shots available to others for future reference and they will be used to update our internal procedures. Thank you!
Nominee's Name: Maria Odezynskyj
Nominee's Unit: ERSO
Criteria: Above & Beyond
Customer Service Example:
I'm nominating Maria Odezynskyj because of all the help, training, and guidance she has provided me in the past year. She took the time out of her busy schedule to train me on how to prepare our annual recharge rate proposal and how to navigate through bairs reporting. She is an asset to this organization and for me. She deserves recognition for all that she has done for me.
Nominee's Name: Charlotte Jones
Nominee's Unit: ERSO
Criteria: Anticipates Customer Needs
Customer Service Example:
Charlotte set up a recent event with a new vendor. Charlotte had to change the date of the event several times to accommodate schedules (& found rooms available, etc.). Then came the day of the event when the contracted food vendor did not appear at the time requested/planned - a short while before the event. Charlotte spent at least 30 minutes talking to the driver coaching him on navigating where he needed to go to deliver successfully. About 50 people were awaiting food. Finally the fellow arrived - very late - with no utensils/plates - and Charlotte complained to the owner/manager. All attendees finally got their food & utensils & the vendor decided to waive the bill due to the long delay of delivery and conversation with Charlotte. This service on Charlotte's part exemplifies anticipating customer needs. Charlotte deserves a Scoop Salute!
Nominee's Name: Damon Hinson
Nominee's Unit: Team 2 Research Admin
Criteria: Above and Beyond
Customer Service Example:
I want to express my appreciation to Damon for stepping up and taking action when a student came to him on the last day of the month concerned that he had not received his stipend payment. The student was paid from a faculty's research fund that was managed by another ERSO Research Administrator who was on vacation. Damon quickly looked up the stipend information and realized the new semester had not been set up. He contacted the RA on vacation who did confirm that it was appropriate to pay for another semester through the DSAS system. Damon immediately entered the stipend payment and literally saved the day. Damon is a true Team Player who went Above and Beyond.
Nominee's Name: Sarah Runyon
Nominee's Unit: Research Administration
Criteria: Above and Beyond
Customer Service Example:
Sarah spent an hour working from home on her personal day off in order to make sure that a grant proposal was submitted on time to the NSF.